Our Privacy Policy

Effective January 1st, 2024

1. Introduction

Sierra Nevada Repair ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, particularly through SMS/text messages using our local number. By engaging with our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following information:

  • Personal Information: This includes your name, phone number, and any other contact details you provide to us when you request information or service.

  • Service-Related Information: Information about the services we provide to you, including records of your requests, responses, and transactions.

  • Device Information: Information about your device, such as IP address and carrier network, may be automatically collected when you interact with our SMS services.

3. How We Use Your Information

The information we collect is used for the following purposes:

  • Service Delivery: To provide, maintain, and improve our irrigation repair and other services.

  • Communication: To respond to inquiries, provide service updates, confirm appointments, and other customer service interactions via SMS.

  • Marketing: To inform you of special offers, promotions, and updates relevant to our services. You may opt out of promotional messages at any time by replying "STOP" to our messages.

4. Information Sharing

We do not sell or rent your personal information. We may share your information only:

  • With Service Providers: Trusted third-party providers who assist us in operating our business, with a duty to maintain confidentiality.

  • For Legal Compliance: When required by law or in response to valid legal processes, such as a court order or subpoena.

  • To Protect Rights and Safety: To protect the rights, safety, and property of our customers, employees, and business.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or mobile networks is completely secure, and we cannot guarantee the security of any information shared with us via SMS.

6. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.

7. Opt-Out and Privacy Rights

You may opt out of receiving SMS messages by replying "STOP" to any message we send. You may also contact us to review, correct, or delete your personal information, as required by applicable law.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. When we do, we will update the "Effective Date" at the top of this policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sierra Nevada Repair
info@sierranevadarepair.com